Hanger Corporation makes every effort to send your shipment the best way – via UPS, Common Carrier or FOB Factory. All shipping charges, including COD fees, are the responsibility of the customer.
We will gladly accept any return within 30 days of invoice. Returns will not be accepted without prior return authorization. Returns must be in the original carton, must include a copy of the invoice, and be in new condition as determined by Hanger Corporation. All returns are subject to a 15% restocking fee. Special orders, close-outs and used items are not returnable.
The carrier is responsible for damage in transit.
UPS DAMAGE / FEDEX: If you discover damage after opening package, call UPS or FEDEX for an inspection. Save all packing materials. Do not return package to Hanger Corporation yourself.
Common Carrier damage: Inspect all merchandise before driver leaves. Note all damages on both your copy and driver’s copy of freight claim with the carrier.
Concealed damages: After opening package, call carrier immediately for inspection. Save all packing materials. If carrier does not respond within 10 days, contact Hanger Corporation Customer Service Department for assistance. It is important to open all cartons immediately to be eligible to file a freight claim.
Hanger Corporation will gladly provide pricing on non-stock items. All special Orders must be accompanied by a 50% non-refundable deposit. Special Orders are not returnable.
Any item not in stock at time of original shipment will be shipped as soon as possible. Separate shipping charges will be billed for each shipment.